Frequently Asked Questions

We aim to provide clear and transparent information about shopping with Carter Apparel. Below are answers to common questions. If you need additional assistance, our support team is happy to help.

What products do you offer?

Carter Apparel offers a curated selection of clothing and apparel designed for everyday comfort and style. Product details, materials, sizing, and care instructions are listed on each product page.

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States. Tracking information is provided once your order ships.

How long does shipping take?

Orders are typically processed within 1–2 business days (Monday–Friday).

Estimated delivery time after shipment is 3–6 business days depending on destination.

What is your return policy?

You may request a return within 30 days of delivery.

To be eligible:
- Items must be unused
- In original condition
- Returned according to our Return & Refund Policy

To initiate a return, please contact:

support@carterapparel.com

How long does a refund take?

Refunds are issued to the original payment method after the returned item is received and inspected.

Processing typically takes up to 10 business days.

How can I contact customer support?

You can reach us through:

Email: support@carterapparel.com
Phone: +1 239 397 2399
Contact form: Contact page

Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond within 24 hours during business days.

What sizes do you offer?

Sizing varies by product. Detailed size charts are provided on each product page. If you need assistance selecting a size, contact support for guidance.

Do you restock sold-out items?

Availability depends on supplier inventory and seasonal demand. Some items may return to stock, but restocking cannot be guaranteed.

Is it safe to shop on your website?

Yes. Our website uses secure encryption technology to protect customer data during checkout. Payment information is processed securely through trusted payment providers.

Contact Information

If you have questions, please contact us:

Email: support@carterapparel.com
Phone: +1 239 397 2399
Contact Form: Contact page

Business Information

Carter Apparel is operated by:

East Coast West Coast LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States

Business Days: Monday–Friday
8:00 AM – 5:00 PM (EST)